Accredited EMS Fire Training Inc.

D-110 - Expanded Dispatch Recorder

This course provides students with the skills to perform as an Expanded Dispatch Recorder (EDRC). The final is a 4-hour, scenario-based exercise where students will complete resource order forms based on timed inputs and supplemental handouts. A Reference Guide at the end of Unit 3 contains reference documents for students to use during the course and when on assignment. The course gives a very general overview of Resource Ordering and Statusing System (ROSS) — it does not teach students how to use ROSS.

Course Content

  • Structure of the expanded dispatch organization
  • Resource ordering and statusing process
  • Recognizing effective EDRC communication skills
  • Creating effective working relationships

Additional Information

Course Materials

Course Format/Time

  • Classroom-based (instructor and video, with skills conducted throughout)

D-310 - Expanded Dispatch Support Dispatcher

This course is designed to prepare students to accomplish the duties and responsibilities of an Expanded Dispatch Support Dispatcher (EDSD). Through hands-on exercises that utilize the Resource Ordering and Status System (ROSS), students will organize, plan, and implement a dispatch area to meet the needs of the incident(s); follow established policies and procedures using resource orders and supplemental forms, to mobilize, reassign, and demobilize resources; and demonstrate the ability to respond to changing priorities and situations.

Course Content

  • Plan, organize, and implement a functional area to meet the needs of the incident
  • Demonstrate the ability to interact with other functional areas in an incident support organization
  • Follow set established policies and procedures, utilize resource orders and supplemental forms to mobilize, reassign, and demobilize resources
  • Demonstrate the ability to respond to changing priorities and situations within a functional area

Additional Information

Course Materials

Course Format/Time

  • Classroom-based (instructor and video, with skills conducted throughout)

D-311 - Initial Attack Dispatcher

This course is designed to provide a consistent knowledge and skill base for the Initial Attack Dispatcher (IADP). The concepts taught in this course will help an IADP perform at an acceptable level on a national basis without regard to geographic boundaries. The course is a mix of lecture/discussion, group exercises, and simulation. Students will have the opportunity to practice new skills in the exercise and simulation portions of the class.

Course Content

  • Dispatch multiple resources to an incident using standard procedures
  • Identify the common roles of an IADP in the initial attack dispatch environment
  • Practice multitasking and prioritizing actions in a realistic situation

Additional Information

Course Materials

Course Format/Time

  • Classroom-based (instructor and video, with skills conducted throughout)

D-312 - Aircraft Dispatcher

This course is designed to provide a consistent knowledge and skill base for the Aircraft Dispatcher (ACDP). The concepts taught in this course will help an ACDP perform at an acceptable level on a national basis without regard to geographic boundaries. This course is a mix of lecture/discussion, group exercises, and simulation. Students will have the opportunity to practice new skills in the exercise and simulation portions of the class.

Course Content

  • Identify the common roles of the aircraft dispatcher in the aviation environment
  • Dispatch aviation resources using standard procedures
  • Describe the safety procedures that relate to aircraft dispatching

Additional Information

Course Materials

Course Format/Time

  • Classroom-based (instructor and video, with skills conducted throughout)

D-510 - Expanded Dispatch Supervisory Dispatcher

This course is designed to train individuals in the function and responsibilities of a Supervisory Dispatcher within an Incident Support Organization. Students selected for this course must be capable of performing as an Expanded Dispatch Support Dispatcher in all functional areas of an expanded dispatch organization. The course will provide trainees with a working knowledge of the necessary management skills and operational procedures for successful performance as a Supervisory Dispatcher. The course is intended to be an interactive experience, requiring students to interact with the materials, the faculty, and fellow students.

Course Content

  • Develop and manage an effective organization to meet present and future needs of an incident
  • Utilize available information to establish expanded dispatch priorities in consultation with the appropriate agency management entity

Additional Information

Course Materials

Course Format/Time

  • The course consists of a 40-hour pre-course test, discussions, exercises and final exam. It is designed to take 32 hours to present. Class size is limited to 40 students.
  • For current course information, refer to the NAFRI website at https://www.nafri.gov.
  • Classroom-based (instructor and video, with skills conducted throughout)

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